Frequently Asked Questions

What is Liv Collection?

  • We have a collection of our own liv line created by artists and illustrators from around the world.

What is Original Design?

  • We take your child's art or drawing and turn it into a unique product design.

What is Digital Draw?

  • The masterpiece is created by computer using scanned images or photos of your child’s artwork.

What resolution should I use to scan my child's artwork?

  • Scan your picture with the image resoultion set to at least 300 DPI.

What should I do after I order a Original Custom or Digital Draw?

  • After you placed your order and make your payment through Stripe, you will receive a confirmation email. Inside the email, there is a link that will take you to a page to fill out a form. In there, you will be asked to upload pictures of the drawing from your little artists.

Click on the link on the email will take you to fill up the form

 

How many photos should I upload?

  • Original Design: 1 photo
  • Digital Draw: A maximum of 20 photos

How long does it take to process after I placed my order?

  • Liv Collection: 2 weeks
  • Original Design: 5-7 weeks
  • Digital Draw: 5-7 weeks